Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide useful information to website owners.

Cookies do not contain any personal information that can identify you, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2. How We Use Cookies

Osborne Plumbing & Heating uses cookies for several purposes:

• To provide you with a better user experience
• To understand how you use our website
• To improve our website functionality
• To remember your preferences and settings
• To provide personalized content
• To analyze website traffic and usage patterns

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.

• Session cookies that maintain your session while browsing
• Security cookies that protect against fraud
• Load balancing cookies that distribute traffic

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users get error messages.

• Google Analytics cookies to understand website usage
• Error tracking cookies to identify and fix issues
• Performance monitoring cookies

3.3 Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features.

• Language preference cookies
• Form data cookies to remember your inputs
• User preference cookies

3.4 Marketing Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements.

• Social media cookies for sharing content
• Advertising cookies for targeted marketing
• Retargeting cookies for personalized ads

4. Third-Party Cookies

Our website may use third-party services that place cookies on your device:

• Google Analytics: To analyze website traffic and usage
• Google Maps: To display location maps and directions
• Social Media Platforms: For sharing and social features
• Payment Processors: For secure payment processing

These third-party services have their own privacy policies and cookie policies. We recommend reviewing their policies for more information.

5. Cookie Duration

Cookies on our website may be:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until deleted

6. Managing Cookies

You can control and manage cookies in several ways:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can:

• Block all cookies
• Allow cookies from specific websites
• Delete existing cookies
• Set preferences for different types of cookies

6.2 Cookie Consent

When you first visit our website, you will see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Change your preferences at any time

7. Impact of Disabling Cookies

If you choose to disable cookies, please note that:

• Some website features may not function properly
• You may need to re-enter information repeatedly
• Personalized content may not be available
• Website performance may be affected

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website.

9. Contact Us

If you have any questions about our use of cookies, please contact us: